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FAQ

Have a question that isn't here? Contact us and we'll have an answer for you.

How long does it take to setup the server?
After placing your order, the server will be ready to go, and an email will be sent to you with an account for our Nitro Control panel. From here, you can start/stop your server, create backup schedules, interact with the console, and upload/download files. Setup, on average, takes about five minutes!
What is your refund policy?
Our Game Servers have a 7 day refund policy. If you are not satisfied with the service, you can cancel within the first 7 days and receive a full refund. You must request this within the first month of service for a full refund. Services that have been in use for 1 month or have renewed are not eligible for a refund.
What is a backup slot and why do I need one?
The number of backup slots you have determines the number of backups of your server that you can store at one time. For example, if you have 3 backup slots and you schedule your server backup to run daily, you can only keep 3 days worth of backups at a time.
Can I copy files and plugins to my server?
Yes! Using our Nitro Control Panel, you can upload files and plugins to your game server with ease.
How many people can I host on my server?
EVLBOX doesn’t sell servers by the slot count, and instead we sell by CPU and Memory resources. For 16 players we suggest 4 CPU cores and 12GB of RAM. Use less for smaller games. You can upgrade/downgrade at any time!
I still have other questions, what should I do?
Join our Discord Support server where we would be happy to answer any questions.

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