EVLBOX Terms of Service & Acceptable Usage Policy – Last Updated 9/30/2022
Below is the EVL BOX terms of service. If you have any questions please feel free to contact us for assistance.
For the purpose of these Terms and Conditions and Acceptable Usage Policy:
Company (also referred to as EVL Gaming) refers to EVL Gaming, LLC Mesa, AZ
Content refers to content such as text, images, or other information that is posted, uploaded, linked to our
Customer refers to the individual who is purchasing a service from EVL Gaming, LLC
Game Server refers to game server products listed on evlbox.com, and labeled as “Game Server” or “Minecraft Server” on service invoices.
VPS refers to a Virtual Private Server or VPS product. Listed as “VPS” on service invoices.
Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of EVL Gaming’s credit approval requirements, EVL Gaming agrees to provide the hosting services described in the Order for the fees stated in the Order.
The initial service term of the Agreement shall begin on the date that EVL Gaming generates an e-mail message to Customer announcing the activation of the Customer’s account (the Service Commencement Date) and shall continue for the number of months stated in the Order (the Initial Term). Upon expiration of the Initial Term, this Agreement shall automatically renew for up to three successive renewal terms of the same length as the Initial Term (each a Renewal Term) unless EVL Gaming or Customer provides the other with written notice of non-renewal at least two (2) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the Term.
(a) Fees. Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly, quarterly, semi-annually, or annually as indicated on the Order, beginning on the Service Commencement Date. EVL Gaming may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes EVL Gaming to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise EVL Gaming will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 14th day following invoice date, but in no event earlier than the first day of each billing cycle. Payments must be made in United States dollars. Customer is responsible for providing EVL Gaming with changes to billing information (such as credit card expiration, change in billing address) At its option, EVL Gaming may accrue charges to be made to a credit/debit card until such charges exceed $10.00. EVL Gaming may suspend the service without notice if payment for the service is overdue. Fees not disputed within sixty (60) days of due date are conclusively deemed accurate. Customer agrees that EVL Gaming is not responsible for any lost files/data due to overdue invoices’. (b) Fee Increases. EVL Gaming may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term). (c) Early Termination. Customer acknowledges that EVL Gaming may terminate this Agreement at any time if Customer violates this Agreement or the Acceptable Use Policy posted below (AUP), which is hereby incorporated by reference in this Agreement. Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event EVL Gaming terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for EVL Gaming’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement. The Agreement can also be terminated by EVL Gaming in the event that the customer abuses staff members of EVL Gaming without refund.
EVL Gaming will issue a refund upon request to customers who purchase a Game Server product, or a VPS. Customers are entitled to refunds so long as the customer requests a refund within the refund window for the specific product. For Game Servers the refund window is 15 days from time of purchase as reflected on the service invoice start date. For VPS products the refund window is 7 days from time of purchase as reflected on the service invoice start date. Refunds can only be requested once per year, per product, per customer.
Refunds are issued to customers within 72 hours back to their original payment method. EVL Gaming does not provide cash payments, or any other type of credit for refund requests. Refunds are not issued if the customer breaches these terms.
Law/AUP. Customer agrees to use the service in compliance with applicable law and the AUP. Customer agrees that EVL Gaming may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer’s use of the Services. Amendments to the AUP are effective on the earlier of EVL Gaming’s notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with EVL Gaming’s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between EVL Gaming and Customer regarding the interpretation of the AUP, EVL Gaming’s commercially reasonable interpretation of the AUP shall govern.
Acceptable Usage Policy (AUP)
1. Services at EVLBOX may only be used for it’s intended service. Any data which is illegal within the State of Arizona and the United States is prohibited.
2. EVLBOX reserves the right to suspend, stop, or terminate a service that is using an excessive amount of resources. Including but not limited to the following: CPU, Memory, disk space, disk I/O throughput, and bandwidth usage.
The following activities are prohibited on the EVLBOX network.
- sending unsolicited bulk mail, commercial bulk email, and mass messages.
- Outbound SMTP traffic is blocked on port 25, please use mail sending services
- spoofing, forging, or altering email headers
- network booters, stressors, scanners
- spoofing IP addresses
- ip/port scanning
- TOR Relays and TOR exit nodes
- cryptocurrency mining, Chia plotting, and high intensity CPU tasks
- disrupting the service of other customers or other networks
- operating open proxies
- DoS and DDoS attacks
- promoting hate speech, illegal activities, or questionable activities
Fair Usage Policy for Game Server and Minecraft Plans
Free MySQL Service
EVL Gaming Provides a Free MySQL database service to customers that is not tied to the storage space associated with your Minecraft service or Game server service. Customers are expected to limit their MySQL database disk usage to 10GB or lower. EVL Gaming reserves the right to suspend, or cancel service if usage exceeds this limit. EVL Gaming will make all efforts to contact the customer at the posted email at https://portal.evlbox.com and make them aware of them exceeding MySQL database disk limits.
Customer Information. Customer represents and warrants to EVL Gaming that the information he, she or it has provided and will provide to EVL Gaming for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to EVL Gaming that he or she is at least 18 years of age. EVL Gaming may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer’s account until Customer has provided a written notice changing the Primary Customer Contract.
Customer agrees to defend, indemnify and hold harmless EVL Gaming, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses , demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorney’s fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or the AUP by Customer or any person using Customer’s log on information, regardless of whether such person has been authorized to use the services by Customer.
Disclaimer of Warranties.
EVL GAMING DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW EVL GAMING DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN “AS IS” BASIS.
Limitation of Damages.
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILIY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF EVL GAMING AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.
CUSTOMER ACKNOWLEDGES THAT IT IS SOLELY RESPONSIBLE FOR INTERACTIONS WITH END USERS OF CUSTOMER’S SITE OR SERVICE. TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, CUSTOMER HEREBY RELEASES EVL GAMING FROM ANY AND ALL CLAIMS OR LIABILITY RELATED TO ANY PRODUCT OR SERVICE OF AN END USER, ANY ACTION OR INACTION BY AND END USER, INCLUDING END USER’S FAILURE TO COMPLY WITH APPLICABLE LAW, AND ANY CONDUCT OR SPEECH, WHETHER ONLINE OR OFFLINE, OF ANY END USER.
(a) Suspension of Service. Customer agrees that EVL Gaming may suspend or terminate services to Customer without notice and without liability if: (i)EVL Gaming reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) EVL Gaming reasonably believes that the suspension of service is necessary to protect its network or its other customers, or(iv) as requested by a law enforcement or regulatory agency.
(b) Termination. The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if EVL Gaming fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer’s written notice describing the failure in reasonable detail. The Agreement may be terminated by EVL Gaming prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon two (2) days’ notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (30) days of a written notice from EVL Gaming describing the violation in reasonable detail; (iii) upon one (1) days’ notice if Customer’s Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days’ notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.
Requests for Customer Information. Customer agrees that EVL Gaming may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that EVL Gaming reasonably and in good faith believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.
Changes to EVL Gaming’s Network.
Upgrades and other changes in EVL Gaming’s network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications. EVL Gaming reserves the right to change its network in its commercially reasonable discretion, and EVL Gaming shall not be liable for any resulting harm to Customer.
Notices to EVL Gaming under the Agreement shall be given via electronic mail to the e-mail address posted for customer support on https://portal.evlbox.com Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.
EVL Gaming shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond EVL Gaming’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
The Agreement shall be governed by the laws of the State of Arizona exclusive of its choice of law principles, and the laws of the United States of America, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THE AGREEMENT SHALL BE THE STATE AND FEDERAL COURTS IN MARICOPA COUNTY, AND EACH PARTY AGREES NOT TO DISPUTE SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO.
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party’s name or trade mark without the other party’s prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer’s purchase order or other business forms are not binding on EVL Gaming unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without EVL Gaming’s prior written consent. EVL Gaming’s approval for assignment is contingent on the assignee meeting EVL Gaming’s credit approval criteria. EVL Gaming may assign the Agreement in whole or in part.