Frequently Asked Questions
We do not have a auto mod installer, but we can assist you with installing a mod pack if needed. Contact our help team if you have questions before ordering.
You may request a refund within 15 days of your initial order date. To do so please contact our help team. Customers receive one refund per year, per product type.
The number of backup slots you have determines the number of backups of your server that you can store at one time. For example, if you have 3 backup slots and you schedule your server backup to run daily, you can only keep 3 days worth of backups at a time.
Yes! We can provide additional network ports at no extra cost. We can’t guarantee the availability of popular ports, unless you have a dedicated IP. Contact our help team to arrange for new ports to be assigned.
Yes you can! This is particularly important if you want to use server mods. Since all of our servers are isolated within docker containers, you are able to use any custom files by simply uploading them through the Game Panel.